Terms and Conditions

Terms and conditions of service


Ozzy James Parties & Events is the trading name of Northwest Entertainments Ltd

1. Confirming the booking
I) ‘Confirmation’ will mean any verbal, electronic or written acceptance
of this booking by the ‘client’ and ‘Northwest Entertainments Ltd’
II) All bookings take effect immediately upon ‘confirmation’.
III) Non-signature/non-return of contract is not sufficient to cancel the booking or non acceptance of these terms.
IIII) Upon ‘confirmation’ of the booking, Northwest Entertainments Ltd’ will issue a contract to the ‘client’ for signature and this must be returned within 7 working days. Northwest Entertainments Ltd’ will store the signed contract(s) for safe keeping
(copies available on request) for a period up to and including the date of the event, and for twelve months after the event.

2. Changes to contract
The agreed booking fees may be subject to change
(in agreement with both the ‘client’ and ‘Northwest Entertainments Ltd’)
if any details on the contract are altered. All changes to the contract must be
arranged & agreed by Northwest Entertainments Ltd in advance of the event.

3. Payment of fees
The agreed booking deposit is due strictly with the receipt of the contract.
Deposit can be paid by debit card and bank transfer
Unless otherwise agreed by Northwest Entertainments Ltd, balances are payable no later than 28 days prior to the event.

4. Cancellations
Should you have to cancel you must inform us in writing asap (hand delivered or recorded delivery), not via email or text message
If you cancel a booking we may have difficulty re booking the space therefore,
if you cancel for any reason 100% of the deposit paid will be non refundable,
and if you cancel within the timescale below:
6 -12 months prior to the event 50% of the total booking value
Less than 6 months prior to the event 100% of the total booking and payments made

5. Changes on the day
Where possible, changes to the contract schedule which are unavoidable on the day of the event should first be
discussed & agreed with Northwest Entertainments Ltd. Should this not be possible, changes are to be agreed
between the ‘client’ and the ‘DJ’ prior to performance. Any changes will be subject to these terms and conditions.
Changes negotiated between the ‘client’ and the ‘DJ’ on the day of the event and any extra fee’s are agreed upon the
’ client ’ must pay these extra fee’s along with the remaining balance of the booking fee

6. Client Responsiblity
It is the sole responsibility of the client to inform the venue booked of what is included in their booking,
Ie: candy floss carts, slush machines etc, as Northwest Entertainments Ltd cannot be held
responsible for refusal of any items booked by the client.
It is also the responsibility of the client to ensure reasonable safe access to the venue is available
on the agreed delivery/setup times.
If access to the venue/address cannot be obtained on the agreed times, this will incur a delay
In setting up and performance of which Northwest Entertainments Ltd hold no responsibility.
Suitable private changing facilities must be provided for staff clothe/costume changing (not toilets)

7. Northwest Entertainments Ltd service guarantee
I) Northwest Entertainments Ltd agrees to provide a service that is to the best of their ability, and reflects fully the likeness of the advertised product/item/service.
Northwest Entertainments Ltd will make every effort to ensure
their service is outstanding and adhere to the client’s wishes within all
reasonableness, be polite and courteous with the client, their guests and all venue staff and contractors.
II) Northwest Entertainments Ltd agrees to provide all equipment required to undertake their service, unless the equipment has been contractually agreed to be provided by the ‘client’ or a third party.
It is Northwest Entertainments Ltd responsibility to ensure the good working order & safety of the equipment,
and to obtain all necessary insurances & certification (available on request).

8. ‘DJ’ equipment
It is agreed by the ‘client’ and the ‘DJ’ that the equipment and instruments of the ‘DJ’ are not
available for use by other performers or persons except by specific permission of the ‘artist’.

9. Withdrawal Of Services
I) In the case of verbal and/or physical violence towards the company or any person/person’s connected with
Northwest Entertainments Ltd, the client may be asked to have this/these people removed from the venue if an agreement regarding this can not be resolved then the service’s of Northwest Entertainments Ltd will be stopped,
and the client will be liable for the remainder of any booking fee’s due.
II) In the case of damage being caused to any equipment
(either belonging to contracted to or leased to Northwest Entertainments Ltd)
by the client or any person/person’s at the event the service’s of Northwest Entertainments Ltd may be stopped,
and the client will be liable for the remainder of any booking fee’s due.
The client will also be fully liable for any damage to equipment
(either belonging to contracted to or leased to Northwest Entertainments Ltd),
payment for any damaged equipment should be received by
Northwest Entertainments Ltd within 7 days of the event or further cost’s may be charged.

10. Force Majeure
In cases of ‘Force Majeure’ (which shall be known as war, fire, death, illness or other capacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, national calamity,
order of Government or Local Authority having jurisdiction in the matter,
changes in law, foreign government policy, act of God,
which are not attributable to any act or failure to take preventive action by the ‘artist’ or ‘client’, then the ‘artist’ or ‘client’ may cancel this booking without penalty other than loss of deposit.

11. Hired Equipment
Hired equipment will remain the property of Northwest Entertainments Ltd at all times.
During the period of hire, the Client is solely responsible for the hire goods and must insure against all risks.
The Client undertakes to keep the hired goods in excellent order and condition and to return all equipment
to Northwest Entertainments Ltd in such order and condition.
Stickers and branding cannot be used without the prior permission of Northwest Entertainments Ltd .
Nothing can be attached to the furniture / machines without the permission of Northwest Entertainments Ltd.

12.Delivery, Installation and Collection
Northwest Entertainments Ltd will endeavour wherever possible to ensure that pre-agreed
delivery and collection times are adhered to. Unless otherwise agreed Northwest Entertainments Ltd require at least
1 Hours clear access to any locations where our items are to be installed before use.

Unless otherwise agreed, all services are installed and delivered 1 hour before the start time of the event.
Items are also collected and removed at the end of the hire period. Additional charges and idle time maybe added should services / equipment be required to be installed at an earlier time.
Idle time charges vary based on the services and booking.
Should the event space require access via a lift or stairs this should be advised by the Client prior to completing a booking, and may be subject to an additional charge.
Northwest Entertainments Ltd reserves to right to refuse installation
of the hired equipment should it feel the location is not suitable / safe to do so, without refund.

Once on location the hired equipment cannot be moved from one site to another by the Client.
An additional charge may apply for wait time if a site is not available for set up at the time stated for delivery.

An additional full-day hire fee may apply if items are not ready for collection end date / time
stated on the booking confirmation.
In the event of any equipment requiring repair as a result of the Client’s negligence,
misuse or abuse, then the Client shall bear the cost of any such repair.

In the event that the goods are damaged beyond economical repair, or are lost, the Client shall bear the full write-off cost. The Client shall report to Northwest Entertainments Ltd in writing within 48 hours of the event,
any damage to or loss of equipment. Write-off costs for each product are available upon request.
Northwest Entertainments Ltd will endeavour wherever possible to ensure that pre-agreed
delivery and collection times are adhered to.

13. Dance Floor Installations
We can only provide and install our dance floor on a solid and flat area.
No furniture such as a tables or chairs are to be placed on the dance floor.
Please check with us before proceeding with a booking if you are unsure of these conditions.
If our installation team arrive at the venue and feel that the conditions are unsuitable
we reserve the right to refuse the installation without refund unless explicitly agreed in writing by us.
In the case where it is unsafe or unsuitable to lay the full coverage of the ordered floor,
our team will install the most appropriate size they can.

14. Late Payment and Liability
You will indemnify us against any and every expense, financial loss, claim or proceedings whatsoever
or damage to or loss of property arising out of the delivery, use, non-use, repossession,
collection or return of the equipment or any part of it.
In accordance with late payment legislation, our company charges debt recovery costs and interest on late payments (the Bank of England Reference rate plus 5%). This means that interest will continue to accrue daily
on your outstanding debt from the date the debt became due.

We will be entitled at any time if you break this contract or if any proceedings are commenced in which your solvency is called into question we will be entitled at any time to terminate this contract with immediate effect and to repossess any or all of the equipment. Such termination will affect our right to recover from you any money due to us under this contract or damages for breach of contract.
You authorise us as your agent to enter any land or premises where we believe any
equipment to be, in order to inspect or repossess it.

15. Disclaimer
Northwest Entertainments Limited accepts no responsibility for any injuries or claims whilst using
Northwest Entertainments Limited’s hired equipment / performers.
Any delays by the venue or booker will not influence the finish time, extensions will be at the discretion of the operator. In the rare event of any delays to our service due to late arrival, technical difficulties will be added to the time at the end of the booking in the first instance.

Northwest Entertainments Limited reserve the right to work in a safe environment.
If at any time our operators feel compromised or intimidated by the behaviour of guests or they feel the equipment may be in danger of damage, we reserve the right to immediate withdrawal from the event. No refund will be issued.

When using the photo booth all children under the age of 14 must be accompanied by an adult.

Any dissatisfaction of service provided by us must be made during the operating time of the booking,
so that we can attempt to rectify the situation.

Northwest Entertainments Limited reserves the right to substitute and/or subcontract any goods for appropriate
alternatives in the event that the actual goods quoted for are not available.